1kbd Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Scope

1kbd is a trusted online casino and betting platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to storing and protecting your personal information.

This privacy policy describes how 1kbd collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure. It applies to our website, mobile application, and all other digital services.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy. If anything is unclear, please contact us directly.

2 Types of Information Collected

We collect various types of information to operate the 1kbd platform. A detailed description of this information is provided below:

2.1 Identity Information

• Full name (in both Bengali and English formats)
• Date of birth (for age verification)
• National ID card or passport number
• Current address
• Nationality and country of residence

2.2 Contact Information

• Email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)

2.3 Financial Information

• Mobile banking account number (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal records

2.4 Gaming Activity Information

• Gaming history and betting records
• Win and loss statistics
• Preferred game categories
• Time spent on the platform

2.5 Technical Information

• IP address
• Device type and operating system
• Browser information
• Cookies and session data
• Login time and location

3 Methods of Data Collection

We collect your information in the following ways:

3.1 Direct Collection

You provide information directly to us when you open an account on 1kbd, complete the identity verification (KYC) process, request a deposit or withdrawal, contact customer support, or participate in promotional offers.

3.2 Automated Collection

When you use our platform, some information is collected automatically — such as through cookies, log files, web beacons, and similar technologies. This information is used to improve your browsing experience and ensure security.

3.3 Through Third Parties

Necessary information may also be collected from trusted third parties such as identity verification services, payment processors, and fraud prevention agencies. In such cases, the highest level of caution is exercised.

4 Purposes of Data Use

Your information is used for the following legitimate purposes:

4.1 Account Management

• Creating and managing your account
• Identity verification and age confirmation
• Ensuring account security

4.2 Financial Transactions

• Processing deposit and withdrawal requests
• Ensuring anti-money laundering (AML) compliance
• Fraud detection and prevention

4.3 Service Improvement

• Creating a personalised gaming experience for you
• Sending relevant promotional offers
• Improving platform functionality

4.4 Legal Obligations

• Complying with applicable legal regulations
• Responding to requests from government and regulatory bodies
• Settling disputes and establishing legal claims

4.5 Responsible Gaming

• Identifying problematic gaming behaviour
• Managing self-exclusion and limit-setting features
• Providing support when needed

5 Sharing Information with Third Parties

1kbd does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in limited amounts in the following circumstances:

5.1 Service Provider Partners

Trusted organisations working on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology providers — may receive limited information as needed. These partners are bound by strict confidentiality agreements.

5.2 Legal Requirements

If disclosure of information is required due to a court order, government directive, or legal obligation, 1kbd will comply with that legal instruction.

5.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred. However, you will be notified in advance and this privacy policy will remain in effect.

6 Data Security Measures

To ensure the protection of your information, 1kbd uses industry-leading security technologies:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Two-Factor Authentication: A two-step verification option is available for account security.
• Secure Data Storage: Sensitive information is stored in encrypted databases.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Employee Training: Our team receives regular training on privacy and data protection.

However, it is not possible to guarantee that data transmission over the internet is 100% secure. For this reason, we also ask you to keep your account password secure and to sign out after logging in from a public device.

7 Cookies Policy

The 1kbd platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic functionality of the platform. These handle session management and security.
• Functionality Cookies: Used to remember your preferences, such as language settings.
• Analytics Cookies: Used to understand how users are using our platform.

7.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You have the right to request information about what data we hold about you. This request can be made through our support team.

8.2 Right to Correct Information

If there is an error in your information, you can request a correction. We will make the correction as quickly as possible after verification.

8.3 Right to Delete Information

In certain circumstances, you have the right to request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

8.4 Objection to Data Processing

For marketing communications, you may withdraw your consent at any time. Please contact our support team to do so.

8.5 Data Portability

You may request to receive the data you have provided in a structured, commonly used format.

9 Data Retention Period

We retain your data only for as long as necessary. Generally:

• Data for active accounts is retained until the account is closed.
• Financial transaction records are retained for a specified period in accordance with legal obligations.
• Even after an account is closed, certain data may need to be kept for a defined period due to legal requirements.
• Once the need to use the data has ended, it is securely deleted or irreversibly anonymised.

10 Protection of Minors

1kbd is strictly not available to anyone under the age of 21. We do not knowingly collect data from children or minors under any circumstances.

Strict age verification measures are in place during the registration process. If we become aware that a minor has opened an account, the account will be closed immediately and all associated data will be deleted.

11 Policy Changes

1kbd reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the policy.
• Send a notification of the changes to the registered email address.
• Notify you of the changes when you log in to the platform.

The updated policy will take effect from the date it is published. If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: